SKINCARE
When should I use Skin Password's Products?
For optimal results, Skin Password Skincare Products should be used every day, morning & night.
Why is Skin Password the most active skin science?
Unlike most products on the market which have a 5:95 Ratio of Actives to Formulation, Skin Password has a ratio of a 30:70, Making it the most active skincare formula. Skin Password's promise is to formulate its products exclusively with the best, patented, peer-reviewed premium ingredients available.
What is Bio-Active Technology and what does it do?
Infused with different bio actives, The Bio-Active Technology specifically targets skin concern at epidermis. The technology helps to counter the skin concern at cellular level, Resulting in a long-lasting solution.
Who should use Skin Password's Products?
Skin Password's Products are made for anyone over the age of 12 looking to improve the look and health of their skin and are safe to use for all skin types and tones.
Are Skin Password Products Vegan?
Yes, all the Skin Password Products formulas are entirely vegan.
Are there any allergens in Skin Password Products?
No Skin Password Products does not contain any known allergens.
SUBSCRIPTION
Am I able to pause my subscription?
Yes. You are able to pause your subscription at any time, for up to two months. To pause, simply sign into your online account and select the option to pause under My subscription.
How can I Cancel my subscription?
In order to cancel your subscription, simply sign into your online account and select the option cancel subscription under 'My Subscription'. Our team will take care of the rest of the process. Please note that subscription cancellation will be valid from the upcoming month.
Why does Skin Password have Subscriptions?
At Skin Password , we always Prioritize Sustainability. In order to minimize impact on the Environment , we specially design our packaging in the way that it can be refilled. The refills are made from sustainable packaging also, which can be recycled.
Which Payment Methods are accepted for Subscription ?
Only Credit Cards are accepted for the Subscription Method.
SHIPPING
How long does shipping take?
All orders are shipped as fast as possible, Monday to Saturday, from our facility. Please be aware that shipping time varies by Area, so please allow up to 5-7 days for delivery
What should I do if I'm not at home when delivery is scheduled?
You can re-arrange delivery with Our Delivery Partner. Please contact Our delivery partner directly using the tracking information provided.
How can I check the status of my delivery?
You can check the status of your delivery using our website. The tracking information is sent to you once your package is dispatched.
Why there is a slight fee on COD?
The COD payment is very hard to manage, and the shipping of the COD Products are also Expensive then the Prepaid orders. The reason for charging a small fee to ensure that our customer get a smooth delivery whether they are paying online or cash at door.
PAYMENT & RETURNS
When will my refund be processed?
A refund is only possible when a wrong product or damaged product is delivered, The contact form should be filled in within 1 day after delivery. The refund process will take 7-10 days.
What kind of payment do we accept?
We established Razor pay into our system, We accept all kind of cards, wallets, and UPI. COD is also available.
How can I check the status of my delivery?
You can check the status of your delivery using our website. The tracking information is sent to you once your package is dispatched.